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Instructions for paying your bill online.
Follow the prompts.
Pay by Credit Card:
NELPCO now offers payment by credit card, debit card, or electronic check online or by telephone at 1-877-318-5769. No more check writing, postage, late fees or trips to the mailbox. Plus, you can pay 24 hours a day. (Convenience fee applies. Please see fee structure below.)
Convenience Fee:
NELPCO has partnered with an online credit/debit card payment service provider, who will process your payment on our behalf. A convenience fee of $3.50 for any payment up to $250.00 will apply. If you pay more than $250.00 and additional $3.50 will be charged. (You will have the option of canceling your transaction after seeing or hearing the exact convenience fee amount.)
Payments will only be accepted up to $250.00 per transaction. Therefore, if your payment is larger than $250.00, you will need to make more than one transaction, and you will be charged a $3.50 fee for each transaction.
The fee for payment via electronic check is $3.50.
The fee is collected and retained by our online credit/debit payment service provider. NELPCO does not receive any of the money charged for using a credit card or electronic check.
You must use this service to make a partial payment on your bill, but you will be charged a seperate fee each time.
Payments Online:
If this is your first time paying online with your credit card or check, here are step-by-step instructions to make it easy for you. Note that you will still have the option to cancel the payment after you enter your credit card information.
At the payment slide:
* Enter the contact information and the * designated fields. Required fields are marked with a red triangle.
*Enter your e-mail address information so you can receive a confirmation of payment.
* Enter you credit card information.
*Enter the amount you wish to pay.
* Click on "Continue" to see the amount that will be charged to your credit card, including the convenience fees.
*The page that appears will show your energy payment, the convenience fee, and the total amount that will be charged to your credit/debit card. This page also gives you the option to cancel your transaction. This is your last chance to cancel.
* If you click "Make Payment" you will receive a payment confirmation page listing your billing information and a confirmation number. Please retain the confirmation number in case you have any questions later.
Security:
Our online credit/debit card payment service uses 128-bit encryption, one of the industry's most secure transaction enviroments. NELPCO does not retain credit card numbers or credit card account information.
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